Fulfillment durations are the timeframe in which we finalize, process, package and physically ship your order. Its crucial to consider that the estimated fulfillment length does not correspond to the actual delivery date. Please be mindful of the shipping method chosen at checkout and its transit time as for it is separate from the estimated fulfillment duration.

The estimated shipping windows for each order type are listed below, along with when you may expect to receive your order's confirmation email. Each product's order type can be found directly in the products description

• Ready to Ship - Products that currently in stock and ready to be shipped/picked up within 1-3 business days

1. All items in READY TO SHIP Collection 

Estimated shipping duration: 3-5 business days depending on shipment preference chosen at time of purchase

• Non Custom - Products that are pre-made and require no additional customization on our end

1. Lace/Bundle Deals
2. Tape/Clip-in's
3. Drawstring Ponytails
4. Un-customized Wigs
5. U-part/Headband Wigs 

Estimated shipping duration: 5-15 business days. Raw hair products may take time considering that we are consistently restocking and are having to be imported from Vietnamese and India.

• Custom - Products/services that require full customization and client specifications. Custom products are made-to-order and provides clients with the ability to chose their desired length, texture, etc.

1. Custom Signature Wig Preorder (can be any wig advertised In each hair origin)

Estimated processing duration: 10-15 business days (EXCLUDING weekends)

GLAM XTEN COLLECTION IS PROUD TO SERVICE OUR DOLLS ALL ACROSS THE WORLD! THE DEFAULT PRICING IS SET TO USD AMOUNTS. THE CONVERSION RATE DEPENDS ON YOUR ISSUING CREDIT CARD COMPANY ON TRANSACTION. WE HAVE A CURRENCY CONVERTER AVAILABLE IN THE TOP CORNER OF THE SITE. IN SOME INSTANCES, DELIVERY MAY BE DELAYED DEPENDING ON YOUR COUNTRY'S CUSTOMS.

GLAM XTEN COLLECTION AND THE CARRIERS DO NOT HAVE CONTROL OVER HOW LONG CUSTOMS DEEM FIT TO HOLD A PACKAGE . IN ADDITION, CERTAIN COUNTRIES MAY APPLY TARIFFS AFTER THE PACKAGE IS ACCEPTED. WE SUGGEST CHECKING WITH YOUR LOCAL POST OFFICE TO FIND OUT IF THAT APPLIES TO YOU AS GLAM XTEN COLLECTIONDO NOT COVER ADDITIONAL CUSTOM FEE CHARGES. GLAM XTEN COLLECTION IS NOT RESPONSIBLE FOR APPLICABLE CUSTOMS, FEES, IMPORT DUITIES, TAXES, OR ANY OTHER CHARGES.

YES, WE OFFER WHOLESALE.  TO MEET WHOLESALE REQUIREMENTS, YOU MUST BUY AT LEAST (5 )WIGS OR  AT LEAST (8) BUNDLES. IF YOU ARE SERIOUS ABOUT OFFERING TOP GRADE EXTENSIONS TO YOUR CUSTOMERS, SEND AN EMAIL TO INFO@GLAMXTENCOLLECTION.COM WITH "WHOLESALE" IN SUBJECT LINE.

EXPRESS SHIPPING IS AVAILABLE VIA UPS FOR CUSTOM READY ORDERS CURRENTLY. ORDER PROCESSING TIMES DUE TO THE AMOUNT OF ORDERS RECEIVED WILL BE 2-3 BUSINESS DAYS.

While we strive to provide dependable and safe shipping serviced through UPS, it is vital to acknowledge that unexpected events might occasionally result in lost or stolen shipments. Please be aware of the following information regarding what steps are necessary in the event of lost of stolen packages:

• Responsibility of lost/stolen packages: Once your package is dropped off at a carrier facility, they are responsible for its safe and timely delivery. If a shipment is lost or stolen while in transit, it is crucial to recognize that we (the sender) have no control over the situation.
• Tracking and Insurance: To reduce the risk of lost or stolen items, we recommend that you use the tracking information included with your shipping confirmation email. Tracking allows you to monitor the progress of your shipment and assure its safe arrival. Consider purchasing shipment insurance for additional protection for your goods.
• Assistance with lost/stolen parcel: If you have any questions or concerns regarding a lost or stolen package, we highly recommend contacting UPS immediately for urgent assistance. They will have the resources needed to investigate and resolve problems as such.

We realize the frustration and inconvenience caused by lost or stolen packages and we assure you will be assisted throughout the entire ordeal. Kindly remember that UPS/USPS is responsible for investigating and resolving situations as such. They have the skills to resolve these situations effectively.

WE CAN ASSIST WITH ALL SHIPPING CLAIMS IF INSURANCE IS PURCHASED FOR YOUR ORDER.

ALL SALES ARE FINAL.

THERE ARE ABSOLUTELY NO RETURNS UNLESS THERE IS A MISTAKE ON THE COMPANY'S BEHALF.

WE ACCEPT EXCHANGES ONLY (APPROVED BY GXC MEMBER) WITHIN 48 HOURS OF ORDER BEING RECEIVED. YOU MAY EXCHANGE FOR EQUAL OR GREATER AMOUNT.

THIS DOES NOT INCLUDE SALE ITEMS,  613 COLOR HAIR, RAW HAIR OR CUSTOM WIGS WHICH ARE ALL FINAL SALE 

**ALL ITEMS MUST BE IN ORIGINAL CONDITION, UNWASHED & UNUSED. **

FOR EXCHANGES, THERE WILL BE A 15% RESTOCK FEE (NOT INCLUDING RETURN SHIPPING AND NEW SHIPPING FEES).

CUSTOMER WILL BE RESPONSIBLE FOR THESE FEES AND FOR SHIPMENT OF ITEM BEING EXCHANGED FOR

ALL APPROVED REFUNDS WILL BE PROVIDED TO THE ORIGINAL METHOD OF PAYMENT AFTER OUR TEAM HAVE RECEIVED, INSPECTED, AND CONFIRMED THAT THE RETURNED HAIR EXTENSIONS WERE NOT OPENED. ONCE YOUR EXTENSIONS HAVE BEEN DELIVERED BACK TO US, THIS CAN TAKE UP TO 3-5 BUSINESS DAYS. NOTE: MOST FINANCIAL INSTITUTIONS WILL TAKE AN AVERAGE OF 3-5 BUSINESS DAYS TO PROCESS THE REFUND. HOWEVER, IT COULD TAKE LONGER . PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR YOUR FINANCIAL INSTITUTION TO REFLECT THE REFUND ON YOUR STATEMENT PRIOR TO CONTACTING US. FOR FOR INFORMATION, WE RECOMMEND CONTACTING YOUR CREDIT CARD PROVIDER.

RAW  HAIR IS THE MOST NATURAL AND PUREST FORM OF HAIR AVAILABLE ON THE MARKET RIGHT NOW. QUALITY IS UNMATCHED AND LASTS YOU FOR YEARS. THE DOWNSIDE WOULD BE THE AVAILABILITY OF HAIR. RAW HAIR IS LESS SILKIER AND CLOSER TO COARSER TEXTURES WHEN COMPARED TO VIRGIN HAIR. VIRGIN HAIR IS A TERM FOR HAIR THAT HAS NEVER BEEN CHEMICALLY PROCESSED . CHEMICALLY PROCESSED MEANING COLOR TREATED, PERMED, RELAXED, BLEACHED, OR DYED. 

THEY KEY TO DETERMINING HOW MANY BUNDLES TO PURCHASE DEPENDS ON THE LENGTHS YOU ARE DESIRING.

AS ALL BUNDLES ARE 3.5 OZ. , THE LONGER THE BUNDLE ... THE SHORTER THE WEFT OF THE BUNDLE. SHORTER BUNDLES HAVE LONGER WEFTS.

FOR A FULL SEW-IN, WE RECOMMEND 3-4 BUNDLES OF HAIR. FOR LENGTHS OVER 24", WE RECOMMEND 4-5 BUNDLES OF HAIR. 

ALL VIRGIN HAIR REACTS DIFFERENTLY TO PRODUCTS AND REGIMENS. PLEASE BE MINDFUL TO STAY  AWAY FROM INGREDIENTS THAT CAN STRIP YOUR EXTENSIONS SUCH AS PARABENS, SULFATE, AND SILICONE. THESE PRODUCTS USUALLY TEND TO HAVE HIGH ALCOHOL CONTENT WHICH HYDRATES TO HAIR FOLLICLE OF ITS NUTRIENTS. HEAVY OILS ARE ALSO NOT NECESSARY TO CARE FOR YOUR EXTENSIONS AS IT CAN WEIGH DOWN YOUR HAIR PATTERN. BY RULE OF THUMB, WE RECOMMEND CO-WASHING YOUR BUNDLES WEEKLY AND SHAMPOOING BI-WEEKLY TO RID YOUR BUNDLES OF ANY EXCESS PRODUCT. DEEP CONDITIONING CAN BE DONE AS NEEDED. 

For Colored Hair :

1. Avoid too hot water when you wash it. This will help to seal the cuticle and make the color last longer. 
2. Rinse it with cold water. The hotter the water is, the more the dye wig will fade. It will also make it easy to become dry and dull. 

3. Avoid washing your wig too often. Actually, the less frequent you wash your wig, the more you can preserve its color.

4. Choose the proper shampoo and conditioner are also important, especially those made for colored wigs. Sulfate free shampoo and conditioners with extra moisturizing. 
5. Use a wig-comb to protect your wig from breakage, when it is wet.

6. Avoid hot tools when possible . 

GXC HAIR IS TOP QUALITY HAIR. OUR VIRGIN HAIR LAST 2 TO 3 YEARS WITH PROPER CARE.

GXC RAW HAIR WHICH IS SLIGHTLY THICKER IN TEXTURE WILL LAST 4-5 YEARS OR BETTER WITH PROPER HAIR CARE.