WE HAVE A STANDARD 24-48  HOUR PROCESSING TIME PRIOR TO SHIPMENT OF ALL ORDERS. THIS PROCESSING OF TIMEFRAME IS SUBJECT TO CHANGE DUE TO SALES OR HOLIDAYS.

CUSTOM READY OR READY TO SHIP WIGS WILL SHIP SAME OR NEXT DAY. *THIS IS IF ID CHECKS ARE COMPLETED AND APPROVED*

Note: All Orders With Different Billing / Shipping Address Or Orders Over $400 Will Be REQUIRED To Pass ID Check Within 24 Hours Of Order Or Order Will Be Cancelled And Refunded.

ALL PRE-ORDER WIGS MAY HAVE A DIFFERENT TIMEFRAME ON SHIPPING TIME CONSIDERING THE CUSTOMIZATION TIMEFRAME OF THE WIG. 

*** NO SHIPMENTS WILL TAKE PLACE ON SUNDAYS, HOLIDAYS, OR MONDAYS FOLLOWING A FEDERAL HOLIDAY OVER THE WEEKEND ***

AFTER YOU HAVE RECEIVED YOUR TRACKING  CONFIRMATION EMAIL, PLEASE ALLOW 24-48  HOURS FOR IT TO UPDATE WITHIN USPS/UPS TRACKING SYSTEM. 

GLAM XTEN COLLECTION IS PROUD TO SERVICE OUR DOLLS ALL ACROSS THE WORLD! THE DEFAULT PRICING IS SET TO USD AMOUNTS. THE CONVERSION RATE DEPENDS ON YOUR ISSUING CREDIT CARD COMPANY ON TRANSACTION. WE HAVE A CURRENCY CONVERTER AVAILABLE IN THE TOP CORNER OF THE SITE. IN SOME INSTANCES, DELIVERY MAY BE DELAYED DEPENDING ON YOUR COUNTRY'S CUSTOMS. GLAM XTEN COLLECTION AND THE CARRIERS DO NOT HAVE CONTROL OVER HOW LONG CUSTOMS DEEM FIT TO HOLD A PACKAGE . IN ADDITION, CERTAIN COUNTRIES MAY APPLY TARIFFS AFTER THE PACKAGE IS ACCEPTED. WE SUGGEST CHECKING WITH YOUR LOCAL POST OFFICE TO FIND OUT IF THAT APPLIES TO YOU AS GLAM XTEN COLLECTIONDO NOT COVER ADDITIONAL CUSTOM FEE CHARGES. GLAM XTEN COLLECTION IS NOT RESPONSIBLE FOR APPLICABLE CUSTOMS, FEES, IMPORT DUITIES, TAXES, OR ANY OTHER CHARGES.

YES, WE OFFER WHOLESALE.  TO MEET WHOLESALE REQUIREMENTS, YOU MUST BUY AT LEAST (5 )WIGS OR  AT LEAST (8) BUNDLES. IF YOU ARE SERIOUS ABOUT OFFERING TOP GRADE EXTENSIONS TO YOUR CUSTOMERS, SEND AN EMAIL TO INFO@GLAMXTENCOLLECTION.COM WITH "WHOLESALE" IN SUBJECT LINE.

EXPRESS SHIPPING IS AVAILABLE VIA UPS FOR CUSTOM READY ORDERS CURRENTLY. ORDER PROCESSING TIMES DUE TO THE AMOUNT OF ORDERS RECEIVED WILL BE 2-3 BUSINESS DAYS.

Simply go to: https://claims.route.com/ to locate your order. If you have any issues contact GXC Support by email: info@glamxtencollection.com Due to high demands, please allow an extra 3-5 business days before reaching out about delays. Glam Xten Collection Is NOT Reliable For Orders That Are Placed Without Route Protection. Unchecking This Option At Checkout Voids All Route Protection Options.

DUE TO COVID-19 CURRENTLY ALL SALES ARE FINAL.

THERE ARE ABSOLUTELY NO RETURNS !

WE ACCEPT EXCHANGES ONLY WITHIN 7 DAYS OF ORDERS BEING RECEIVED. YOU MAY EXCHANGE FOR EQUAL OR GREATER AMOUNT.

THIS DOES NOT INCLUDE SALE ITEMS,  613 COLOR HAIR OR CUSTOM WIGS WHICH ARE ALL FINAL SALE 

**ALL ITEMS MUST BE IN ORIGINAL CONDITION, UNWASHED & UNUSED. **

FOR EXCHANGES, THERE WILL BE A 15% RESTOCK FEE (NOT INCLUDING RETURN SHIPPING AND NEW SHIPPING FEES).

CUSTOMER WILL BE RESPONSIBLE FOR THESE FEES.

ALL APPROVED REFUNDS WILL BE PROVIDED TO THE ORIGINAL METHOD OF PAYMENT AFTER OUR TEAM HAVE RECEIVED, INSPECTED, AND CONFIRMED THAT THE RETURNED HAIR EXTENSIONS WERE NOT OPENED. ONCE YOUR EXTENSIONS HAVE BEEN DELIVERED BACK TO US, THIS CAN TAKE UP TO 3-5 BUSINESS DAYS. NOTE: MOST FINANCIAL INSTITUTIONS WILL TAKE AN AVERAGE OF 3-5 BUSINESS DAYS TO PROCESS THE REFUND. HOWEVER, IT COULD TAKE LONGER . PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR YOUR FINANCIAL INSTITUTION TO REFLECT THE REFUND ON YOUR STATEMENT PRIOR TO CONTACTING US. FOR FOR INFORMATION, WE RECOMMEND CONTACTING YOUR CREDIT CARD PROVIDER.

RAW  HAIR IS THE MOST NATURAL AND PUREST FORM OF HAIR AVAILABLE ON THE MARKET RIGHT NOW. QUALITY IS UNMATCHED AND LASTS YOU FOR YEARS. THE DOWNSIDE WOULD BE THE AVAILABILITY OF HAIR. RAW HAIR IS LESS SILKIER AND CLOSER TO COARSER TEXTURES WHEN COMPARED TO VIRGIN HAIR. VIRGIN HAIR IS A TERM FOR HAIR THAT HAS NEVER BEEN CHEMICALLY PROCESSED . CHEMICALLY PROCESSED MEANING COLOR TREATED, PERMED, RELAXED, BLEACHED, OR DYED. 

THEY KEY TO DETERMINING HOW MANY BUNDLES TO PURCHASE DEPENDS ON THE LENGTHS YOU ARE DESIRING. AS ALL BUNDLES ARE 3.5 OZ. , THE LONGER THE BUNDLE ... THE SHORTER THE WEFT OF THE BUNDLE. SHORTER BUNDLES HAVE LONGER WEFTS. FOR A FULL SEW-IN, WE RECOMMEND 3-4 BUNDLES OF HAIR. FOR LENGTHS OVER 24"", WE RECOMMEND 4-5 BUNDLES OF HAIR. 

ALL VIRGIN HAIR REACTS DIFFERENTLY TO PRODUCTS AND REGIMENS. PLEASE BE MINDFUL TO STAY  AWAY FROM INGREDIENTS THAT CAN STRIP YOUR EXTENSIONS SUCH AS PARABENS, SULFATE, AND SILICONE. THESE PRODUCTS USUALLY TEND TO HAVE HIGH ALCOHOL CONTENT WHICH HYDRATES TO HAIR FOLLICLE OF ITS NUTRIENTS. HEAVY OILS ARE ALSO NOT NECESSARY TO CARE FOR YOUR EXTENSIONS AS IT CAN WEIGH DOWN YOUR HAIR PATTERN. BY RULE OF THUMB, WE RECOMMEND CO-WASHING YOUR BUNDLES WEEKLY AND SHAMPOOING BI-WEEKLY TO RID YOUR BUNDLES OF ANY EXCESS PRODUCT. DEEP CONDITIONING CAN BE DONE AS NEEDED. 

For Colored Hair :

1. Avoid too hot water when you wash it. This will help to seal the cuticle and make the color last longer. 
2. Rinse it with cold water. The hotter the water is, the more the dye wig will fade. It will also make it easy to become dry and dull. 

3. Avoid washing your wig too often. Actually, the less frequent you wash your wig, the more you can preserve its color.

4. Choose the proper shampoo and conditioner are also important, especially those made for colored wigs. Sulfate free shampoo and conditioners with extra moisturizing. 
5. Use a wig-comb to protect your wig from breakage, when it is wet.

6. Avoid hot tools when possible . 

GXC HAIR IS TOP QUALITY HAIR. OUR VIRGIN HAIR LAST 1.5 TO 2 YEARS. GXC RAW HAIR WHICH IS SLIGHTLY THICKER IN TEXTURE WILL LAST 2-3 YEARS OR BETTER WITH PROPER HAIR CARE.